Frequently Asked Questions
I am a wholesaler, but I can’t see my wholesale prices:
I am a wholesaler, but I can’t see my wholesale prices:
You must be logged in to see your company’s wholesale prices. Login via the link in the invitation email or register for wholesale via the link in the banner.
Existing Online Account Holders:
Existing Online Account Holders:
If you are registered to shop online with us, you will have received an invitation with a link to the OWNER EMAIL of your account. If you would like to shop with a different email, please select the account icon in the top right-hand corner of the page and follow the login prompts. Our customer service team will then receive the notification and link your email to your account.
This is a manual process as we need to verify you have permission to shop on behalf of the wholesale business.
Customers Not Yet registered To Shop Online:
Customers Not Yet registered To Shop Online:
If you are not registered to shop online with us, you will need to fill out the form here to REGISTER FOR WHOLESALE. Our team will process your application in a timely manner and contact you with the outcome of your account application. Once accounts are approved you will be sent an invitation and then be able to login and shop the store with wholesale prices.
How to add team members to a wholesale account:
How to add team members to a wholesale account:
Your Charles Parsons Textiles invitation will have been sent to the account “owner” email in our system. However, you are welcome to have multiple team members shop online as representatives of your company, they will simply need to be linked to your account by our team.
To do this they will need to login by going to our website and select the account icon in the top right-hand corner. Follow the login prompts. We will then link the new email address to the main account and send a confirmation email once this has occurred. When your email account has been linked your team member will be able to login and see your wholesale prices and place orders on behalf of your company.
If you have a large number of team members you wish to use the website, please provide our customer service with a list of these emails to speed up the linking process.
It is important to note that this is a manual process, undertaken during business hours, as we will need to verify these individuals have permission to shop on the account holder’s behalf.
We cannot register the emails for you, each individual needs to undertake the above login process themselves as they need to provide the 6-digit verification code to complete the registration process.
Please contact our Customer Service team should you require further clarification or assistance.
How to update your delivery address:
How to update your delivery address:
To select a different delivery address, click on the account icon in the top right-hand corner to take you to your dashboard, then select the address from the drop down menu. You can also select your desired address from the dropdown menu when you first login and set up your account. If you encounter any problems or are unable to access the delivery dropdown menu please contact our customer service team for further assistance.
Why am I sent the 6 digit verification code every time I login?
Why am I sent the 6 digit verification code every time I login?
This is the equivalent of your password and a much more secure form of login than the traditional password.
Most individuals re-use passwords and due to the increasing occurrence of data breaches worldwide, onetime 6 digit codes are a much safer and easier form of verification to protect your data and your payment information.
Please understand this cannot be changed or turned off.

